Terms & Conditions

Effective Date: 20/02/2025

These Terms & Conditions ("Terms") govern your use of the SimToGo website (the "Site") and the eSIM services ("Services") provided by SimToGo ("we", "us", or "our"). By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or Services.

1. Acceptance of Terms

By using our Site and/or purchasing our eSIM products, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. Your continued use of the Services constitutes acceptance of any future modifications.

2. Description of Services

SimToGo is an online provider of eSIM products and related services. Our Services include, but are not limited to, digital delivery of eSIMs, device compatibility checks, and customer support through our website. Please note that it is your responsibility to verify that your device is compatible with our eSIM services prior to purchase.

3. Eligibility

You must be at least 18 years of age to use our Site and Services. By using our Site, you represent and warrant that you meet this eligibility requirement.

4. Account Registration and Security

  • Registration: In order to access certain features of our Site or to complete a purchase, you may be required to register for an account.
  • Accuracy: You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
  • Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Purchases and Payment

  • Purchases: When you purchase an eSIM from SimToGo, you agree to pay all applicable fees as displayed at the time of purchase.
  • Refunds: Refunds are provided in accordance with our Refund Policy, which is incorporated by reference into these Terms. Please review the Refund Policy available on our website for further details.

6. Use of the Service

  • Permitted Use: You agree to use our Services only for lawful purposes and in accordance with these Terms.
  • Prohibited Activities: You may not:
    • Attempt to circumvent any security measures or interfere with the operation of our Services.
    • Use our Services for any fraudulent or unauthorized purpose.
    • Share or distribute any information obtained from our Services in a manner that violates any laws or third-party rights.

7. Intellectual Property

All content on the SimToGo Site, including text, graphics, logos, images, and software, is the property of SimToGo or its licensors and is protected by applicable intellectual property laws. You agree not to reproduce, distribute, modify, or create derivative works from any of our content without prior written permission.

8. Disclaimers and Limitation of Liability

  • No Warranty: Our Services are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee uninterrupted or error-free service.
  • Limitation of Liability: In no event shall SimToGo be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services.
  • Device Compatibility: SimToGo is not liable for any incompatibility issues with your device. It is your responsibility to confirm that your device supports eSIM functionality.

9. Indemnification

You agree to indemnify, defend, and hold harmless SimToGo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or your violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SimToGo operates, without regard to its conflict of law provisions.

11. Modifications to Terms

SimToGo reserves the right to modify these Terms at any time. Any changes will be posted on our Site, and your continued use of our Services after such changes have been posted constitutes your acceptance of the new Terms.

12. Termination

We reserve the right to terminate or suspend your access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact us via the support section on our website or by email at info@simtogo.app.

By using our Site and Services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for choosing SimToGo.